A season of thanks, wishes & new beginnings
QUOTES JEWELRY If Letter Studio is not right for you, email info@quotesjewelry.com within 90 days of purchase for a full refund of the amount paid for Letter Studio, including applicable tax collected on that purchase. You can request this even after downloading the files or using the editor. You do not need to give a reason.
Include your order number and checkout email so we can locate your purchase. No physical return, packaging, private letter or proof of file deletion is required. Once we locate your order and confirm the request falls within this promise, we will issue the refund to the original payment method. Your bank or payment provider may take additional time to display it.
Contact us if a download is missing, a file is broken, the editor does not work or you notice a duplicate charge. This promise does not limit longer or separate rights under applicable law, including rights concerning faulty or misdescribed digital content or services. Downloading or using Letter Studio does not waive those rights.
This section applies only to Letter Studio. The general 30-day physical-return summary, unused-item, packaging, personalized-jewelry and return-shipping conditions do not apply to this digital product. A necklace or other physical item has its own terms. Refunding one does not automatically refund the other.
You may request a return of a non-personalized item within 30 days after delivery. Sale items are eligible under the same conditions as regular-price items. Items must be unused, in the condition you received them, and in their original packaging. Please include your order number or proof of purchase.
Items made with your personal message or custom engraving are returnable only if they arrive defective or incorrect. Please check your message and spelling carefully before ordering.
For Better Together necklaces: the standard food illustration and “Better Together” front design are not personalization. A necklace without a personal back message is eligible for the standard 30-day return policy. Adding your own back message makes the necklace personalized.
Email support@quotesjewelry.com within 30 days after delivery with your order number and the item you wish to return. If the item is damaged, defective or incorrect, please describe the issue and include a photo if possible. We will confirm the next steps and the correct return address. Please do not send an item directly to the manufacturer.
For a change-of-mind return, you are responsible for return shipping, and the original shipping charge is non-refundable. For a defective or incorrect item, contact us first so we can arrange a replacement or refund and cover any necessary return shipping.
Once your return is received and inspected, we will email you with the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit.
Gift cards are non-returnable. If your order was marked as a gift and shipped directly to you, an eligible return may be refunded as a gift credit. Otherwise, the refund goes to the original purchaser's payment method.
For help with a return, a missing delivery or a refund, email support@quotesjewelry.com or call +1 (800) 288-1535.
