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A season of thanks, wishes & new beginnings

Shipping policy

Digital delivery: Letter Studio

After successful payment, your Letter Studio download link is emailed to the address used at checkout. Look for “Your downloads are ready,” save the delivery PDF and select “Open my Letter Studio” inside it. No parcel is shipped and Letter Studio itself has no shipping charge. Applicable taxes are shown at checkout.

Your purchase includes at least 12 months of editor access from purchase, with no subscription or automatic renewal. Keep the delivery PDF for future visits. Save your letter as an editable draft file before closing the editor. Optional device autosave is off by default and, if enabled, works only in the same browser profile. Keep a downloaded backup.

If the email is missing, check spam and contact info@quotesjewelry.com with your order number and checkout email. We will help restore access or handle a refund under the Letter Studio refund promise. You do not need to send your private letter.

A necklace or other physical gift is sold separately and has separate shipping charges, delivery estimates and return terms. Digital delivery does not guarantee that a physical gift will arrive by Christmas or another date.

Shipping rates

Your shipping charge depends on the items in your order and your delivery address. The final charge is shown at checkout before you pay. All amounts below are in USD.

  • Better Together necklaces and other ShineOn-fulfilled products: U.S. standard shipping is $5.99. The listed carrier transit estimate is 2–5 business days after dispatch; production time is additional.
  • Eligible items in our General shipping profile: free U.S. standard shipping is available on qualifying orders of $100 or more. Other rates are shown at checkout.
  • Eligible Amazon-fulfilled products: free U.S. standard shipping may be available.

Free shipping does not apply to every product. Items fulfilled from different locations may arrive separately, and their shipping charges may be combined at checkout.

Delivery timing

Orders usually arrive within 7–10 business days, but timing varies by product, production time, service and destination. This is an estimate, not a guaranteed arrival date. Expedited shipping shortens carrier transit time; it does not remove production time for made-to-order items.

Expedited and international services are shown at checkout where available. If you are ordering for a particular occasion, contact support@quotesjewelry.com before ordering so we can help you check the timing.